We understand that unexpected situations sometimes arise. If for any reason you need to cancel your purchase, you must communicate with us as soon as possible at firstname.lastname@example.org.
- The order must not have been shipped.
- If the order contains a customized product, we can only cancel it if it hasn’t started being produced.
- If the order was placed more than 24 hours before your cancellation request, a 20% administrative fee applies.
- The administrative fee is converted into a coupon code for a rebate of the same amount. The code is valid for 6 months after the order cancellation date and applicable to an order of equal or greater value to the cancelled order. The coupon code will be sent to you by email at the same time as the order cancellation confirmation.
To avail yourself of our cancellation policy, contact us at email@example.com. In order to allow us to process your request quickly and efficiently, please provide the following information:
- Subject: Cancel order
- Your name
- The email address with which the order was placed (if it differs from the contact email address)
- The order number beginning with the letters SP
- The cancellation reason
If the cancellation is urgent, it is important to include a relevant title in the subject line of your email (ex:URGENT - cancel order). This will allow us to prioritize the processing of your request.